Attention Small Businesses! Are you connected to your customers?

In today’s world, it’s no longer about what you know or even who you know. Now, it’s all about how fast you can connect with the people you know via text, email, social media, or phone. We live in an extremely “connected” society where colleagues, friends, family members, and customers’ expectations continue to rise in terms of response time to any method of initiated communication.

If a customer calls and leaves a message, or sends you an email, they expect a response back within a few hours.  If you don’t have mobile access to your email, your company’s phone system is broken, your voicemail doesn’t work, or you forget to “call-in” to check your messages – you could do a great deal more damage to your business than simply upset a customer.  Failure to respond to a customer’s message– positive or negative – can lead to poor customer experience, loss of business, and negative reviews via websites, social media, and word-of-mouth.  Reviews posted on the web are viral, damaging, and can theoretically live forever…

So, what’s the good news?

Telecommunication and mobile phone technology have advanced at a rapid rate over the past decade.  There are now numerous smart phones that can be used to access email, or voicemail sent to email, remotely from any location.  In addition, VoIP (Voice over Internet) business phone systems now have numerous built-in features at no additional cost to your business. These include remote office, call-forwarding, caller ID, and more! These state-of-the-art business phone systems provide all the bells-and-whistles that your business needs to stay CONNECTED. They also provide an easy platform to create a truly unified communications system – where your computers and telephones “talk” to each other – making your business life much more streamlined.

Our company name is a beacon for our mission: we want to help businesses get what they really need – plain and simple – a phone system that works!  An added bonus is that these systems can help to easily facilitate three basic things that most small businesses are working to accomplish:

1.       Saving money

2.       Growing their business

3.       Differentiation in order to outshine the competition

So ask yourself: Are you truly connected with your customers?  Does your business phone system work?  If your answer is anything other than a resounding “Yes!” don’t rip the copper phone wires out of the wall, throw your computer out the window, or beat your office phone with a baseball bat – call Phoneworx, we can help.  J

Until next time,

Megan